Senior Bilingual Mobile Expert - Customer & Tech Solutions

T-MOBILE USA, Inc.; Denver (CO); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will apply retail expertise, use new systems, and work with Customer Service and Engineering to resolve customer pain points.

The role includes specialized training, a team-based culture, and opportunities to grow with a broad benefits program and stock opportunities. You will be an SME across products and services, helping customers with confidence.

Qualifications

• High School Diploma or GED is required.
• Retail experience: 12+ months as Neighborhood Mobile Expert is preferred.
• Care: Elite Expert, Account Care or Technical Care are preferred.
• At least 18 years of age and legally eligible to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service at our company-owned Experience stores. You will apply retail expertise, use new systems, and work with Customer Service and Engineering to resolve customer pain points.

The role includes specialized training, a team-based culture, and opportunities to grow with a broad benefits program and stock opportunities. You will be an SME across products and services, helping customers with confidence.