Bilingual Mobile Expert – Elite Sales & Service

T-Mobile US Inc.; Severn (MD); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Annual stock grant

Medical insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our Experience stores in the United States.

The role focuses on delivering best-in-class customer service while leveraging retail expertise and new systems to resolve customer needs from research to resolution. You will partner with Customer Service and Engineering to create a one-stop solution, receive specialized training, and grow within a team-driven culture that rewards contributions to store results.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Bilingual EN/SP

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual for our Experience stores in the United States.

The role focuses on delivering best-in-class customer service while leveraging retail expertise and new systems to resolve customer needs from research to resolution. You will partner with Customer Service and Engineering to create a one-stop solution, receive specialized training, and grow within a team-driven culture that rewards contributions to store results.