Bilingual Senior Mobile Expert: Elite Customer Care

T-Mobile US Inc.; Antioch (TN); Presencial; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Paid parental leave

Tuition assistance

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. The role supports new systems, tools, and a product roadmap for company-owned Experience stores, collaborating with Customer Service and Engineering to resolve customer issues.

This position includes curated training and ongoing development in a team-based culture that rewards experience and store results, enabling success in sales and service for customers.

Formación

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Educación

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise. The role supports new systems, tools, and a product roadmap for company-owned Experience stores, collaborating with Customer Service and Engineering to resolve customer issues.

This position includes curated training and ongoing development in a team-based culture that rewards experience and store results, enabling success in sales and service for customers.