Senior Bilingual Mobile Expert — Customer-Centric Tech Pro

T-Mobile US Inc.; Lynn (MA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Life insurance

AD&D coverage

Pet insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores. You will work with Customer Service and Engineering to resolve customer pain points, using new systems and a product roadmap tailored for these locations.

The role includes specialized training and development, ensuring teams provide the highest level of service and sales excellence in a fast-paced, team-driven environment.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores. You will work with Customer Service and Engineering to resolve customer pain points, using new systems and a product roadmap tailored for these locations.

The role includes specialized training and development, ensuring teams provide the highest level of service and sales excellence in a fast-paced, team-driven environment.