Bilingual Senior Mobile Expert – Elite Service & Sales

T-Mobile US Inc.; Manassas (VA); Presencial; USD 41.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Tuition assistance

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve issues from research to resolution and collaborate with Customer Service and Engineering to create one-stop solutions. This role offers curated training and a team-based culture with growth opportunities as part of the Un-carrier.

Formación

• High School Diploma or GED is required.
• Retail experience 12+ months preferred (Neighborhood Mobile Expert).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).
• Legally authorized to work in the United States.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Customer Service

Critical Thinking

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Age 18+

Authorized to work in US

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our company-owned Experience stores.

You will use new systems and tools to resolve issues from research to resolution and collaborate with Customer Service and Engineering to create one-stop solutions. This role offers curated training and a team-based culture with growth opportunities as part of the Un-carrier.