Senior Bilingual Mobile Expert — Elite Customer Solutions

T-Mobile; Clifton (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Parental Leave

Disability Insurance

Life Insurance

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores.

The role centers on leveraging bilingual skills to resolve customer needs and drive sales in a dynamic, tech-enabled environment. As a bilingual expert, you will work with teams across Customer Service and Engineering to resolve issues, learn new products, and contribute to a fast-paced sales and service culture.

Qualifications

• High School Diploma or GED required.
• Minimum 12 months neighborhood mobile expert experience preferred.
• Experience in customer service and sales is essential.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in our company-owned Experience stores.

The role centers on leveraging bilingual skills to resolve customer needs and drive sales in a dynamic, tech-enabled environment. As a bilingual expert, you will work with teams across Customer Service and Engineering to resolve issues, learn new products, and contribute to a fast-paced sales and service culture.