Senior Mobile Expert, Bilingual – Elite Customer Experience

T-Mobile; Manassas (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

At T-Mobile USA, the Sr Mobile Expert, Bilingual role focuses on delivering best-in-class customer service in our Experience stores, leveraging retail expertise and new tools to resolve customer needs from research to resolution.

You'll work with peers in Customer Service and Engineering, receive curated training to grow your expertise, and contribute to a team-driven culture that rewards exceptional store results and customer experiences.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

At T-Mobile USA, the Sr Mobile Expert, Bilingual role focuses on delivering best-in-class customer service in our Experience stores, leveraging retail expertise and new tools to resolve customer needs from research to resolution.

You'll work with peers in Customer Service and Engineering, receive curated training to grow your expertise, and contribute to a team-driven culture that rewards exceptional store results and customer experiences.