Bilingual Senior Mobile Expert — Elite Customer Service

T-Mobile US Inc.; New York (NY); Presencial; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Medical, dental and vision insurance

Mobile service discounts

Home internet discounts

Descripción de la vacante

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. The role blends retail expertise with multilingual support, leveraging new systems and a product roadmap developed for these locations to resolve customer needs efficiently.

The position emphasizes collaboration with Customer Service and Engineering to create a one-stop resolution, plus curated training to grow expertise and a strong, team-based environment.

Formación

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

English

Russian

Educación

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Descripción del empleo

T-Mobile US Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service in our Experience stores. The role blends retail expertise with multilingual support, leveraging new systems and a product roadmap developed for these locations to resolve customer needs efficiently.

The position emphasizes collaboration with Customer Service and Engineering to create a one-stop resolution, plus curated training to grow expertise and a strong, team-based environment.