Bilingual Senior Mobile Expert — Elevate Customer Experience

T-Mobile US Inc.; Chelsea (MA); Presencial; USD 44.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

This role involves new systems and tools, a dedicated training curriculum, and collaboration with Customer Service and Engineering to resolve customer pain points efficiently. The position focuses on delivering top sales and service experiences, with ongoing development and a team-based culture that rewards contributions to

Formación

• High School Diploma or GED required.
• Retail experience 12+ months as Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Descripción del empleo

T-Mobile USA, Inc. is seeking a Sr Mobile Expert, Bilingual to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

This role involves new systems and tools, a dedicated training curriculum, and collaboration with Customer Service and Engineering to resolve customer pain points efficiently. The position focuses on delivering top sales and service experiences, with ongoing development and a team-based culture that rewards contributions to