Senior AWS Connect Engineer — Remote, 24/7 Incident Leader

Proven Recruiting; Waianae (HI); Remote; USD 83,000 - 103,000; Full time

Job summary

Proven Recruiting is seeking a Lead Amazon Connect Support Engineer to join a fast-growing AWS professional services team. This remote role serves enterprise and government clients across the United States, delivering end-to-end cloud contact center solutions.

You will own the lifecycle, set development standards, monitor SLA targets, and lead 24/7 proactive operations, with clear, urgent customer communications. Compensation ranges from $60 to $75 per hour, reflecting experience and location.

Qualifications

• Senior technical authority for cloud contact center solutions.
• Experience leading enterprise customer projects.
• Strong knowledge of AWS Connect and incident management.

Responsibilities

• Own the end-to-end lifecycle of cloud contact center solutions for enterprise clients.
• Establish and improve development standards, SLAs, response metrics, and quality.
• Lead 24/7 proactive monitoring and complex incident response; communicate with customers clearly.

Skills

AWS

Cloud contact center

Incident response

Monitoring

Tools

AWS Connect

Job description

Proven Recruiting is seeking a Lead Amazon Connect Support Engineer to join a fast-growing AWS professional services team. This remote role serves enterprise and government clients across the United States, delivering end-to-end cloud contact center solutions.

You will own the lifecycle, set development standards, monitor SLA targets, and lead 24/7 proactive operations, with clear, urgent customer communications. Compensation ranges from $60 to $75 per hour, reflecting experience and location.