Remote Senior AWS Connect Engineer (CCaaS)

Cognizant; Blaine (MN); A distancia; USD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

401(k) Plan

Disability Insurance

Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Cognizant is seeking a Senior Amazon Connect Engineer to develop, enhance, and support contact-center applications built on Amazon Connect and AWS serverless technologies. You will work with architects, product owners, and cloud engineers to deliver reliable automation solutions and ensure high availability of production services.

The role involves Agile delivery, troubleshooting complex issues, designing integrations using Python, Node.js, and AWS services such as Lambda, API Gateway, DynamoDB,

Formación

• 5+ years of experience in software development, application support, or cloud engineering, including hands-on experience with AWS-based applications.
• Strong experience with Amazon Connect / AWS CCaaS solutions, including contact flows, routing, queues, integrations, and troubleshooting.
• Proficiency in Python and experience developing integrations and automation using REST APIs and AWS SDKs.
• Hands-on experience with AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
• Experience providing L2/L3 production support in enterprise environments, including incident management, root cause analysis, and service restoration.

Responsabilidades

• Support and enhance Amazon Connect and AWS-based contact center applications, ensuring high availability and operational excellence.
• Troubleshoot complex production issues across applications, integrations, APIs, and cloud services while driving root cause analysis and permanent resolutions.
• Design, develop, and implement enhancements using Amazon Connect, AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, Python, Node.js, and React.
• Monitor production environments, analyze logs and metrics, and proactively identify opportunities for automation and service improvements.
• Participate in Agile delivery processes, including sprint planning, development, testing, deployments, and post-production support.

Conocimientos

Amazon Connect

Python

Node.js

React

AWS CCaaS

REST APIs

AWS SDKs

Lambda

API Gateway

DynamoDB

S3

EventBridge

IAM

Agile/Scrum

CI/CD

GitHub/GitLab

CloudFormation

ReactJS

Herramientas

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

EventBridge

IAM

CloudFormation

Descripción del empleo

Cognizant is seeking a Senior Amazon Connect Engineer to develop, enhance, and support contact-center applications built on Amazon Connect and AWS serverless technologies. You will work with architects, product owners, and cloud engineers to deliver reliable automation solutions and ensure high availability of production services.

The role involves Agile delivery, troubleshooting complex issues, designing integrations using Python, Node.js, and AWS services such as Lambda, API Gateway, DynamoDB,