Senior AWS Connect Engineer & Tech Lead (Remote)

Kanak Elite Services Inc; New Jersey; Remoto; USD 140.000 - 180.000; Tempo pieno

Descrizione del lavoro

Kanak Elite Services Inc is seeking a Senior/Lead AWS Connect Engineer for end-to-end ownership of the Amazon Connect platform. The role requires deep Connect expertise, strong AWS development skills, and the ability to translate business requirements into scalable solutions.

The candidate will own initiatives from requirements gathering through design, development, deployment, and production support. The position emphasizes hands-on development, collaboration with business stakeholders, and

Competenze

• 8+ years of overall software engineering experience.
• 6-8+ years of hands-on Amazon Connect development experience.
• Experience owning and supporting enterprise-scale Amazon Connect environments.
• Strong experience leading projects from solution definition through production deployment.
• Demonstrated experience working directly with business stakeholders and cross-functional teams.

Mansioni

• Serve as the lead technical resource and primary owner for the Amazon Connect platform.
• Partner with business stakeholders to gather requirements, identify gaps, and recommend solutions.
• Design, develop, test, deploy, and support Amazon Connect enhancements and new capabilities.
• Build Proofs of Concept (POCs) and provide technical recommendations for future platform growth.
• Lead implementation of new Amazon Connect features and capabilities.
• Troubleshoot complex production issues, perform root cause analysis (RCA), and implement corrective actions.
• Develop and maintain integrations between Amazon Connect and enterprise CRM platforms.
• Collaborate with Salesforce, application development, and infrastructure teams.
• Identify opportunities to leverage AI and automation capabilities within the contact center environment.
• Provide technical leadership and mentorship to supporting development resources.
• Support ongoing platform modernization and enhancement initiatives resulting from business growth and acquisitions.

Conoscenze

Amazon Connect

Python

AWS Lambda

Stakeholder communication

Project leadership

Production support

CRM integrations

REST APIs

Formazione

Bachelor's degree in CS/Engineering

Master's degree (preferred)

Strumenti

S3

DynamoDB

CloudWatch

IAM

API Gateway

Descrizione del lavoro

Kanak Elite Services Inc is seeking a Senior/Lead AWS Connect Engineer for end-to-end ownership of the Amazon Connect platform. The role requires deep Connect expertise, strong AWS development skills, and the ability to translate business requirements into scalable solutions.

The candidate will own initiatives from requirements gathering through design, development, deployment, and production support. The position emphasizes hands-on development, collaboration with business stakeholders, and