Senior AWS Connect Developer (Remote)

AHU Technologies Inc.

Washington (District of Columbia)

Remote

USD 110,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Work-from-home options

Job summary

AHU Technologies Inc. in Washington, DC seeks an AWS Connect Specialist to design, implement, and optimize a cloud-based contact center using Amazon Connect and related AWS tools. You will build contact flows, integrate with CRMs, and develop dashboards to monitor performance.

The role emphasizes security, compliance, and continual improvement, requiring hands-on Connect and CI/CD experience, plus collaboration with IT and business stakeholders.

Qualifications

Hands-on experience with Amazon Connect CCaaS, not just AWS infra.
Experience deploying and customizing Connect using CI/CD pipelines.
AWS certifications (Solutions Architect or Developer) preferred.

Responsibilities

Design, document, and implement contact flows using Amazon Connect.
Develop and deploy chatbots and conversational AI within Connect.
Configure and maintain Amazon Connect instances, user and routing profiles.
Create KPI dashboards and reports in Connect and Amazon QuickSight.
Integrate Connect with CRMs and other systems using AWS Lambda.
Ensure security controls, change management, and regulatory compliance.

Skills

Effective communication

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Tools

Amazon Connect CCaaS

AWS Lambda

DynamoDB

Lex

CloudWatch

Amazon QuickSight

Job description

The role emphasizes security, compliance, and continual improvement, requiring hands-on Connect and CI/CD experience, plus collaboration with IT and business stakeholders.

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