Remote Amazon Connect Engineer — CX & Automation

AHU Technologies Inc.; Oregon; Ibrido; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work from home

Descrizione del lavoro

AHU Technologies Inc. seeks an AWS Connect Specialist to design and configure contact flows, integrate Lambda, and develop KPI dashboards using Amazon Connect and Amazon QuickSight. You will support outbound campaigns, surveys, and cross-functional collaboration with IT, security, and business teams.

The role requires hands-on experience with Amazon Connect and related AWS services, including security, reporting, and integration capabilities. Flexible remote work options are available.

Competenze

• Design and implement contact flows using Amazon Connect.
• Develop chatbots and conversational AI within Connect flows.
• Configure and maintain Amazon Connect instances, profiles, and security profiles.

Mansioni

• Design and document contact flows to optimize call routing.
• Develop dashboards and reports in Amazon Connect and QuickSight for KPI monitoring.
• Set up outbound campaigns and surveys using Connect Outbound Campaigns and Flows.
• Design integrations between AWS Connect and other systems (e.g., CRMs) using Lambda.
• Ensure security controls and change management for production changes.
• Troubleshoot AWS Connect issues and implement performance improvements.

Conoscenze

Amazon Connect CCaaS

AWS CI/CD

Scripting

VoIP

CX strategies

Cross-functional collaboration

Communication

Requirement gathering

User management

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

Lambda

DynamoDB

S3

Lex

Descrizione del lavoro

AHU Technologies Inc. seeks an AWS Connect Specialist to design and configure contact flows, integrate Lambda, and develop KPI dashboards using Amazon Connect and Amazon QuickSight. You will support outbound campaigns, surveys, and cross-functional collaboration with IT, security, and business teams.

The role requires hands-on experience with Amazon Connect and related AWS services, including security, reporting, and integration capabilities. Flexible remote work options are available.