Senior App Support Lead - AVP (Hybrid)

Citi; New York (NY); Hybrid; USD 87,000 - 131,000; Full time

Job summary

Citi is seeking an Applications Support Senior Analyst (Assistant Vice President) to join our technology team in a hybrid role. The candidate applies in-depth disciplinary knowledge to improve processes, guides teams, and coaches new recruits across IT service delivery.

Strong analytical and communication skills are essential for coordinating with Level 3 and development teams to resolve production issues and implement new solutions.

Qualifications

• 4+ years of experience in application development and/or application support.
• 3+ years in Ab Initio and Database related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, system monitoring tools like App Dynamics.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA; resolve known issues and 80% of newly occurred issues.
• Monitor and recover all processes.
• Maintain environment stabilities.
• Coordinate with Level 3 and Development team on resolving issues in PROD and provide feedback.
• Collect environment improvement points and provide a plan to Development team and owners.
• Plan and coordinate release knowledge sharing, migrations, disaster recovery documentation.
• Provide knowledge and support training for new team members.
• Develop support scripts and simplify issue-investigation scripts.
• Take lead on new implementations and rollouts.

Skills

Application support

Unix

Log analysis

Communication skills

DevOps mindset

Finance domain knowledge

ServiceNow

Flexible hours

Education

Bachelor/Degree in Computer Engineering

Tools

Ab Initio

Snowflake

Shell scripting

Oracle SQL

PL/SQL

ETL tools

Job scheduling tools

App Dynamics

Job description

Citi is seeking an Applications Support Senior Analyst (Assistant Vice President) to join our technology team in a hybrid role. The candidate applies in-depth disciplinary knowledge to improve processes, guides teams, and coaches new recruits across IT service delivery.

Strong analytical and communication skills are essential for coordinating with Level 3 and development teams to resolve production issues and implement new solutions.