Senior Applications Support AVP — Lead, Resolve & Rollouts

Citigroup Inc.; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off (vacation)

Job summary

Citigroup Inc. is seeking a seasoned Apps Support Sr Analyst in Tampa, FL for a technology-focused role within the Applications Support family. You will lead operational tasks, troubleshoot complex issues, and coordinate with Level 3 and Development teams to maintain prod environments.

The ideal candidate has 4+ years in app development/support, strong ITIL and DevOps mindset, and hands-on Ab Initio, Snowflake, and SQL skills. Flexible hours and collaboration across teams are expected.

Qualifications

• 4+ years of experience in application development and/or application support.
• 3+ years in Ab Initio and database related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, system monitoring tools like App Dynamic.
• Knowledge on IT service process ITIL and have mindset of DevOps.
• Knowledge on Ab Initio, Snowflake and shell scripting is preferred.
• Knowledge on Finance accounting domain.
• Strong oral and written communication skills.
• Attention to detail troubleshooting Log analysis skills though out application components.
• Basic Business knowledge/understanding of financial markets and products.
• Knowledge/experience of problem management, issue tracking and reporting using tools like ServiceNow.
• Willing to work flexible hours.

Responsibilities

• Perform technical operational tasks on routine basis within OLA.
• Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitoring and recover all processes.
• Maintain environment stabilities
• Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
• Provide knowledge and support training for new team members
• Develop support-script and simplify-issue-investigation scripts
• Take lead on new implementations and rollouts

Skills

Application development

Application support

Ab Initio

Unix commands

Oracle SQL

PL/SQL

ETL

Job scheduling tools

Monitoring tools

ITIL

DevOps mindset

Snowflake

Shell scripting

Finance domain

Communication skills

Log analysis

ServiceNow

Flexible hours

Education

Degree in Computer Engineering

Tools

Ab Initio

Snowflake

Shell scripting

Job description

Citigroup Inc. is seeking a seasoned Apps Support Sr Analyst in Tampa, FL for a technology-focused role within the Applications Support family. You will lead operational tasks, troubleshoot complex issues, and coordinate with Level 3 and Development teams to maintain prod environments.

The ideal candidate has 4+ years in app development/support, strong ITIL and DevOps mindset, and hands-on Ab Initio, Snowflake, and SQL skills. Flexible hours and collaboration across teams are expected.