Senior Applications Support Analyst – AVP Level

Citi; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

Citi in Tampa, FL, seeks an Applications Support Senior Analyst to provide technical and business support for Citi applications. The role emphasizes stability, efficiency, and process improvements within daily operations.

Responsibilities include monitoring, documenting procedures, risk assessment, and coordinating with development and support teams to prioritize fixes and enhancements. Strong communication and leadership are essential.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes.
• Effective written and verbal communications including ability to explain technical issues to non-IT staff.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem management tools.
• Good all-round technical skills.

Responsibilities

• Provides technical and business support for Citi Applications.
• Maintains application systems in daily operations.
• Manages and supports applications and environments for stability and functionality.
• Start of day checks and continuous monitoring.
• Develops and maintains technical support documentation.
• Assesses risk and impact of production issues and escalates as needed.
• Reviews and develops contingency planning to ensure availability.
• Wakes with other teams to prioritize bug fixes and tooling requirements.
• Engages in post-implementation analysis to ensure design efficacy.
• Acts as liaison between users/traders and tech/vendor teams.

Skills

5-8 years exp

Programming languages

Strong communications

Analytical skills

Issue tracking tools

Problem management tools

Technical aptitude

Workload planning

Clear communication

Education

Bachelor’s degree or equivalent

Tools

SQL Server

MS SQL/Oracle/Redis

Unix/AIX/Windows

MQ Series/IKD/Kafka

Scheduling tools (Autosys/Control-M)

ITRS Geneos (preferred)

Cloud technologies (preferred)

Grafana/Prometheus

Job description

Citi in Tampa, FL, seeks an Applications Support Senior Analyst to provide technical and business support for Citi applications. The role emphasizes stability, efficiency, and process improvements within daily operations.

Responsibilities include monitoring, documenting procedures, risk assessment, and coordinating with development and support teams to prioritize fixes and enhancements. Strong communication and leadership are essential.