Senior Application Support AVP: Lead & Resolve

Citibank (Switzerland) AG; Irving (TX); Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Irving, TX is seeking an Applications Support Senior Analyst. The role focuses on providing technical and business support for Citi applications, ensuring stability and efficient operation in a hybrid on-site/remote environment.

The candidate should have 5–8 years in application support, experience with deploying and maintaining business apps, some programming knowledge, and strong analytical and communication skills to coordinate with diverse teams.

Qualifications

• 5–8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness to learn.
• Advanced execution capabilities and ability to adjust quickly to changes.
• Excellent written and verbal communication to explain technical issues to non-IT staff.
• Demonstrated analytical skills and ability to prioritize tasks.
• Ability to track and report on issues using formal tools.
• Strong all‑round technical skills and ability to plan work.

Responsibilities

• Provide technical and business support for Citi applications to users.
• Maintain and support applications and operating environments for stability and functionality.
• Perform start-of-day checks, monitoring, and regional handovers.
• Manage risk reconciliations and document support procedures.
• Participate in releases from development to production and post-implementation reviews.
• Establish contingency plans and coordinate with technology teams to fix issues.

Skills

Application Support

Programming knowledge

Communication skills

Analytical skills

Issue tracking

Problem management tools

Planning & organization

Stakeholder communication

Education

Bachelor’s/University degree

Tools

Problem Management Tools

Job description

Citibank (Switzerland) AG in Irving, TX is seeking an Applications Support Senior Analyst. The role focuses on providing technical and business support for Citi applications, ensuring stability and efficient operation in a hybrid on-site/remote environment.

The candidate should have 5–8 years in application support, experience with deploying and maintaining business apps, some programming knowledge, and strong analytical and communication skills to coordinate with diverse teams.