AVP, Applications Support Leader – Hybrid

Citi; New York (NY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Citi in Pune, India is seeking an Applications Support Manager (Assistant Vice President) to lead an apps support team, drive incident management, and ensure timely, quality service. The role combines people leadership with technical oversight across systems and vendors, emphasizing proactive monitoring and effective stakeholder communication.

You will coordinate releases, manage performance, and participate in risk and control activities while mentoring staff and shaping support processes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 5–8 years of Apps Support experience with people management experience.
• Experience with real-time monitoring systems and issue tracking tools.

Responsibilities

• Manages an apps support team.
• Oversees escalation process and prioritizes resolution.
• Ensures resources address gaps to prevent service disruption.
• Leads major system outage communications and post-release checks.
• Interfaces with users/traders, internal tech teams, and vendors.
• Participates in releases and deployment to production.
• Develops and maintains technical support documentation.

Skills

Communication skills

Real-time monitoring

Prioritization

Interpersonal skills

Issue tracking

Education

Bachelor’s degree

Job description

Citi in Pune, India is seeking an Applications Support Manager (Assistant Vice President) to lead an apps support team, drive incident management, and ensure timely, quality service. The role combines people leadership with technical oversight across systems and vendors, emphasizing proactive monitoring and effective stakeholder communication.

You will coordinate releases, manage performance, and participate in risk and control activities while mentoring staff and shaping support processes.