Senior Applications Support VP — Hybrid Impact Leader

Citi; New York (NY); Hybrid; USD 13,000 - 17,000; Full time

Job summary

Citi in Pune, India is seeking an Applications Support Senior Analyst – AVP. The role blends technical and business support for Citi applications, focusing on stabilizing production, incident response, and coaching junior staff. You will collaborate with traders and internal technology teams to ensure reliable services.

Ideal candidates bring 5–8 years in application support, strong analytical skills, and solid communication, with hands-on experience in mainframe tools listed in the requirements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Experience supporting complex applications.

Responsibilities

• Provide technical and business support for Citi applications.
• Maintain and monitor production systems and environments.
• Lead issue resolution and coordinate with tech teams.
• Participate in application releases and deployment.
• Develop and maintain support documentation.
• Advise junior analysts and coach teammates.

Skills

Analytical skills

Communication skills

Workload planning

Application support experience

Problem solving

Education

Bachelor’s/University degree

Tools

z/OS

COBOL

JCL

PL/I

REXX

DB2

VSAM

CICS

OMEGAMON

STROBE

INTERTEST

File-AID

Changeman

MQ Series

Connect:Direct (NDM)

OPC

Autosys

Control-M

CA-7

Job description

Citi in Pune, India is seeking an Applications Support Senior Analyst – AVP. The role blends technical and business support for Citi applications, focusing on stabilizing production, incident response, and coaching junior staff. You will collaborate with traders and internal technology teams to ensure reliable services.

Ideal candidates bring 5–8 years in application support, strong analytical skills, and solid communication, with hands-on experience in mainframe tools listed in the requirements.