Senior AI Workflow Architect (Remote)

CSAA Insurance Group; Minnesota; Remote; USD 130,000 - 190,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus up to 12%

Flexible Workplace: remote-first

Home-Flex roles

Discretionary bonus program

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to partner across business and technology, redesign complex workflows, and create AI-ready systems of work. The senior contributor will oversee discovery, translate needs into actionable designs, and help build enterprise design practices.

The role emphasizes Human + AI collaboration, cross-functional leadership, and the creation of reusable patterns to scale outcomes across the organization, with a remote-first working model.

Qualifications

• Bachelor's degree or equivalent practical experience.
• ~10+ years in systems design, service design, workflow transformation, or related fields.
• Deep expertise in systems thinking, service design, and workflow design.
• Strong AI fluency including generative AI, agents, automation, and decision support.
• Experience leading multi-functional engagements across business units and technology platforms.
• Masters degree in relevant design/strategy disciplines is a plus.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner with business leaders to understand goals, pain points, and opportunities for workflow reinvention.
• Lead current- and future-state design for sophisticated workflows across teams and systems.
• Design end-to-end systems of work connecting front-stage experiences with backstage processes and data.
• Define human + AI collaboration models and appropriate divisions of work.
• Create implementation-ready design artifacts and reusable patterns for enterprise use.

Skills

Systems thinking

AI fluency

Multi-functional leadership

Design artifacts

Business-technology liaison

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy, HCI, Service Design, Business, Organizational Design, Technology, or related discipline

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to partner across business and technology, redesign complex workflows, and create AI-ready systems of work. The senior contributor will oversee discovery, translate needs into actionable designs, and help build enterprise design practices.

The role emphasizes Human + AI collaboration, cross-functional leadership, and the creation of reusable patterns to scale outcomes across the organization, with a remote-first working model.