Senior AI Workflow Architect - Remote

CSAA; Colorado; Remote; USD 144,000 - 177,000; Full time

Job summary

CSAA Insurance Group is hiring an AI Workflow & Systems Designer to partner with business and technology teams to redesign complex workflows and build AI-ready systems of work. The senior contributor will lead discovery, translate needs into executable designs, and shape enterprise design practices across the organization.

The role focuses on defining how people and AI collaborate, creating end-to-end systems of work, and driving reusable patterns while working remotely across the United States.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead the AI Workflow Reinvention and Systems-of-Work Design across the organization.
• Partner with business leaders and multi-functional teams to define strategic goals and opportunities for workflow reinvention.
• Design end-to-end systems of work connecting front-stage experiences with backstage processes, data, and AI capabilities.
• Facilitate workshops and sessions to align teams on future-state decisions.
• Translate complex workflows into implementation-ready design artifacts.
• Define human-AI collaboration models and intervention triggers, approvals, and risk controls.

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is hiring an AI Workflow & Systems Designer to partner with business and technology teams to redesign complex workflows and build AI-ready systems of work. The senior contributor will lead discovery, translate needs into executable designs, and shape enterprise design practices across the organization.

The role focuses on defining how people and AI collaborate, creating end-to-end systems of work, and driving reusable patterns while working remotely across the United States.