Senior AI Workflow Architect (Remote)

CSAA Insurance Group; Kansas; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Annual bonus up to 12%

Remote-first culture

401(k) with company match

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to drive the reinvention of complex workflows and design AI-enabled systems of work. This remote role partners with business leaders to translate strategic goals into implementation-ready designs and establish enterprise systems design practices with a focus on human‑AI collaboration.

The role leads discovery, claims how people and AI work together, and develops reusable patterns for scalable, governed AI-driven workflows.

Qualifications

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across the organization.
• Partner with business leaders to understand strategic goals and opportunities for workflow reinvention.
• Lead current-state assessment and future-state design for complex workflows across teams and systems.
• Design end-to-end systems of work linking front-stage experiences with backstage processes and data.
• Define division of work among employees, customers, partners, AI agents, and systems.
• Create implementation-ready design artifacts and ensure alignment across teams.

Skills

Systems design

AI fluency

Design thinking

Stakeholder management

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to drive the reinvention of complex workflows and design AI-enabled systems of work. This remote role partners with business leaders to translate strategic goals into implementation-ready designs and establish enterprise systems design practices with a focus on human‑AI collaboration.

The role leads discovery, claims how people and AI work together, and develops reusable patterns for scalable, governed AI-driven workflows.