Senior AI Workflow Architect (Remote)

CSAA Insurance Group; Arkansas City (KS); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Annual bonus up to 12%

401(k) with company match

Remote-first / Flexible Workplace

Job summary

CSAA Insurance Group, a leading AAA insurer, seeks an AI Workflow & Systems Design Lead to redesign complex workflows and create AI-ready systems of work. This senior individual contributor will partner with business and technology teams to translate needs into implementation-ready designs and build enterprise design practices.

The role emphasizes human + AI collaboration, end-to-end systems thinking, and cross-team surface of requirements to influence architecture.

Qualifications

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design.
• Partner with business leaders and multi-functional teams to understand goals, pain points, needs, and opportunities for workflow reinvention.
• Lead current-state assessment and future-state design for sophisticated workflows across teams, apps, channels, data sources, decisions, and controls.
• Design end-to-end systems of work linking front-stage experiences with backstage people, processes, technology, data, decisions, controls, AI agents, and support capabilities.
• Translate sophisticated workflows into clear, visual, implementation-ready design artifacts.
• Design Human + AI Ways of Working, identifying where AI adds value through automation, augmentation, or decision support.
• Define division of work between employees, customers, partners, AI agents, and traditional systems.
• Create human-in-the-loop designs that preserve judgment, accountability, oversight, and trust.
• Document future-state workflows and reusable patterns for engagement.
• Surface cross-system requirements, dependencies, ownership questions, handoffs, risks early for architecture influence.

Skills

Systems thinking

Service design

Workflow design

AI fluency

Design artifacts

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group, a leading AAA insurer, seeks an AI Workflow & Systems Design Lead to redesign complex workflows and create AI-ready systems of work. This senior individual contributor will partner with business and technology teams to translate needs into implementation-ready designs and build enterprise design practices.

The role emphasizes human + AI collaboration, end-to-end systems thinking, and cross-team surface of requirements to influence architecture.