Senior AI Workflow & Systems Design Lead (Remote)

CSAA Insurance Group; Utah; Remote; USD 144,000 - 161,000; Full time

Job summary

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead (Remote) to partner across business and technology to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and help build repeatable Enterprise Systems Design practices.

The role emphasizes human-AI collaboration, multi-functional leadership, and delivering reusable design artifacts across enterprise domains.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.

Responsibilities

• Lead discovery with business and technology partners to redesign complex workflows and AI-ready systems of work.
• Define how people and AI work together; translate business needs into implementation-ready designs.
• Create end-to-end systems of work connecting experiences with people, processes, data, and AI agents.

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is hiring an AI Workflow and Systems Design Lead (Remote) to partner across business and technology to redesign complex workflows and create AI-ready systems of work. You will lead discovery, translate business needs into implementation-ready designs, and help build repeatable Enterprise Systems Design practices.

The role emphasizes human-AI collaboration, multi-functional leadership, and delivering reusable design artifacts across enterprise domains.