Senior AI Workflow Architect - Remote

CSAA Insurance Group; Wisconsin; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote-first workplace

Annual discretionary bonus up to 12%

Job summary

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to redefine how teams work with AI across the enterprise. This remote role partners with business leaders and technology teams to redesign workflows, translate needs into implementation-ready designs, and build repeatable design practices for AI-enabled systems.

The ideal candidate has deep experience in systems and service design, human-AI interaction, and leading multi-functional engagements.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, workflow transformation, design strategy, digital transformation, management consulting, or product management.
• Deep expertise in systems thinking and creating design artifacts like system-of-work blueprints and service blueprints.
• Experience leading sophisticated multi-functional engagements across business units, systems, or platforms.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across teams and departments.
• Design end-to-end systems of work connecting front-stage experiences with backstage processes, data, and AI agents.
• Translate complex workflows into implementation-ready design artefacts.
• Decompose workflows into tasks, decisions, context, data, tools, and controls for AI-enabled design.

Skills

AI fluency

Systems design

Workflow redesign

Human-AI interaction

Leadership and collaboration

Education

Bachelor's degree or equivalent practical experience

Job description

CSAA Insurance Group is seeking an AI Workflow & Systems Design Lead to redefine how teams work with AI across the enterprise. This remote role partners with business leaders and technology teams to redesign workflows, translate needs into implementation-ready designs, and build repeatable design practices for AI-enabled systems.

The ideal candidate has deep experience in systems and service design, human-AI interaction, and leading multi-functional engagements.