Senior AI Workflow Architect – Remote

CSAA Insurance Group; Alton (IL); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible Workplace

Home-Office flexibility

Annual discretionary bonus up to 12%

Job summary

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to partner with business and technology teams in redesigning complex workflows and building AI-ready systems of work. This senior role leads discovery, translates needs into designs, and champions enterprise design practices across the organization.

You will drive end-to-end design from current to future state, ensuring human-AI collaboration, governance, and measurable business value.

Qualifications

• Bachelor's degree or equivalent practical experience.
• ~10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Strong visual communication and storytelling skills; Master’s degree in Design Strategy or related discipline.
• Experience with prototyping, experimentation, pilot design, or testing future-state workflows before implementation.
• Experience coaching other designers or transformation practitioners.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across functions.
• Partner with business leaders to understand goals, pain points, and opportunities for workflow reinvention.
• Lead current-state assessments and future-state design for complex workflows spanning teams, apps, channels, data sources, decisions, and controls.
• Design end-to-end systems of work connecting front-stage experiences with backstage people, processes, tech, data, decisions, and AI agents.
• Translate workflows into clear, implementation-ready design artifacts.
• Define the division of work between employees, customers, partners, AI agents, and traditional systems.
• Design human-in-the-loop approaches that preserve judgment, accountability, and trust.
• Create implementation-ready systems design artifacts and reusable patterns.

Skills

AI fluency

Systems thinking

Service design

Workflow design

Human-in-the-loop

Design artifacts

Business value

Communication

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy or related field

Training in Systems Thinking / Service Design / Lean Six Sigma / AI disciplines

Job description

CSAA Insurance Group seeks an AI Workflow and Systems Design Lead to partner with business and technology teams in redesigning complex workflows and building AI-ready systems of work. This senior role leads discovery, translates needs into designs, and champions enterprise design practices across the organization.

You will drive end-to-end design from current to future state, ensuring human-AI collaboration, governance, and measurable business value.