Senior AI Workflow Architect — Remote

CSAA Insurance Group; Lake Michigan Beach (MI); Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-first culture

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to work remotely across the United States. You will partner with business and technology teams to redesign complex workflows, define how people and AI collaborate, and translate business needs into actionable, repeatable designs that scale enterprise-wide.

The role emphasizes leadership of discovery, architecture-aligned artifact creation, and facilitation of cross-functional workshops to ensure new operating models are

Qualifications

• Bachelor's degree or equivalent practical experience required.
• 10+ years of experience in systems design, service design, workflow transformation, or related fields.
• Strong AI fluency and ability to translate business needs into design artifacts.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across business and technology.
• Create end-to-end systems that connect front-stage experiences to back-end processes and AI agents.
• Facilitate workshops to move teams from ambiguity to aligned future-state decisions.

Skills

AI fluency

Systems thinking

Design artifacts

Workshop facilitation

Stakeholder alignment

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead to work remotely across the United States. You will partner with business and technology teams to redesign complex workflows, define how people and AI collaborate, and translate business needs into actionable, repeatable designs that scale enterprise-wide.

The role emphasizes leadership of discovery, architecture-aligned artifact creation, and facilitation of cross-functional workshops to ensure new operating models are