Senior AI-Powered Customer Success Architect (Remote)

Jobicy; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

ClickUp is hiring a Senior Technical Account Manager – Customer Success. The role blends strategic partnership with technical enablement, driving long-term value, adoption, and measurable outcomes for a diverse customer portfolio.

You will own onboarding, implementation, and ongoing success across solutions, AI features, and integrations, while ensuring cross-functional alignment and revenue expansion. Remote work is supported.

Qualifications

• Experience translating business needs into technical solutions.
• Strong understanding of ClickUp platform features and automation.
• Ability to design scalable workflows and templates.

Responsibilities

• Lead onboarding and implementation, from discovery to go-live support.
• Monitor adoption and account health to drive retention and growth.
• Map processes to scalable ClickUp solutions with templates and automations.
• Drive AI enablement, including AI agents and new automations.
• Deliver ongoing change management and customer enablement.

Skills

Technical Acumen

AI Expertise

Consultative Discovery

Project Management

Data & Reporting

Customer Engagement

Account Ownership

Collaboration & Influence

Tools

Automation logic

Integrations

AI Agent functionality

Prompt design

Dashboards

Job description

ClickUp is hiring a Senior Technical Account Manager – Customer Success. The role blends strategic partnership with technical enablement, driving long-term value, adoption, and measurable outcomes for a diverse customer portfolio.

You will own onboarding, implementation, and ongoing success across solutions, AI features, and integrations, while ensuring cross-functional alignment and revenue expansion. Remote work is supported.