Enterprise AI Workflow & Adoption Lead

ClickUp; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ClickUp is seeking an experienced enterprise Customer Success professional to own the full post-sales lifecycle for large accounts. You will lead onboarding, implementation, and adoption planning while leveraging ClickUp's AI-powered workflows to simplify complex processes.

You will monitor account health, identify risks, and proactively drive expansion and renewals to maximize customer value. The role emphasizes cross-functional collaboration, seeking someone with 5+ years in customer-facing

Qualifications

• 5+ years in customer-facing SaaS roles with 2+ years on work management platforms.
• Hands-on experience building AI-powered workflows, agents, or automations.
• Strong project management and cross-functional collaboration skills.

Responsibilities

• Own the full post-sales lifecycle for enterprise accounts, from onboarding to renewal.
• Lead end-to-end onboarding, implementation, and adoption planning.
• Monitor account health, identify risks, and drive expansion and renewals.

Skills

Customer success

SaaS

Relationship management

AI workflows

Project management

Tools

ClickUp

Job description

ClickUp is seeking an experienced enterprise Customer Success professional to own the full post-sales lifecycle for large accounts. You will lead onboarding, implementation, and adoption planning while leveraging ClickUp's AI-powered workflows to simplify complex processes.

You will monitor account health, identify risks, and proactively drive expansion and renewals to maximize customer value. The role emphasizes cross-functional collaboration, seeking someone with 5+ years in customer-facing