Senior Technical Account Manager, AI-Driven CS (Remote)

Coinscapture; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success for its AMER portfolio. This remote US role focuses on strategic customer success, onboarding, adoption, and value realization across multiple accounts.

You will partner with Sales, Product, and Support to drive renewals, expansions, and AI-driven workflow improvements, while guiding customers through discovery, solution design, and governance.

Qualifications

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
• Familiar with generative AI concepts, prompt design, and automation frameworks.
• Excellent workflow analysis, process design, and stakeholder engagement.

Responsibilities

• New Customer Onboarding and end-to-end implementation of ClickUp solutions.
• Monitor adoption, health, and engagement; identify risks and craft recovery plans.
• Lead or support discovery sessions; map current-state to future-state workflows; deliver templates and automation.
• Drive adoption of ClickUp AI and build agents aligned to customer use cases; track AI usage and value.
• Generate insights to support renewals and expansions; collaborate with Sales, Product, and Support.

Skills

Technical acumen

AI expertise

Consultative discovery

Project management

Data and reporting

Customer engagement

Account ownership

Collaboration and influence

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success for its AMER portfolio. This remote US role focuses on strategic customer success, onboarding, adoption, and value realization across multiple accounts.

You will partner with Sales, Product, and Support to drive renewals, expansions, and AI-driven workflow improvements, while guiding customers through discovery, solution design, and governance.