Senior Technical Account Manager, Customer Success (EMEA)

ClickUp; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as strategic partner and trusted advisor to our customers, blending relationship management with deep platform knowledge and AI enablement.

You will guide onboarding and adoption, design scalable solutions, monitor account health, and drive measurable outcomes across the customer portfolio, working cross-functionally with Sales, Product, and Support.

Qualifications

• Experience in customer success or TAM roles with a strategic mindset.
• Strong onboarding and adoption experience translating needs into solutions.
• Ability to design scalable ClickUp workflows and automations.

Responsibilities

• Lead onboarding and implementation, guiding discovery, design, training and go-live support.
• Monitor seat usage, adoption trends and account health to drive retention and growth.
• Collaborate with sales, product and support to align efforts and maximize value.
• Design processes and workflows that enable AI-enabled automation and efficiency.

Skills

Relationship management

Technical enablement

Cross-functional collaboration

AI fluency

Tools

ClickUp platform knowledge

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as strategic partner and trusted advisor to our customers, blending relationship management with deep platform knowledge and AI enablement.

You will guide onboarding and adoption, design scalable solutions, monitor account health, and drive measurable outcomes across the customer portfolio, working cross-functionally with Sales, Product, and Support.