Strategic Technical Account Manager - AI & Adoption Leader

WeHireYou; Indiana (PA); Remote; USD 120,000 - 160,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success to be the strategic and technical owner for key customer relationships. You will drive onboarding, adoption, and measurable business outcomes by aligning product capabilities with customer goals and AI-enabled workflows.

You’ll partner with Sales, Product, and Support to ensure long-term value, manage health signals, and deliver scalable, repeatable success across the Amer regions.

Qualifications

• Strong understanding of ClickUp platform capabilities, automation, and AI features.
• Experience in workflow analysis and process design.
• Proven ability to manage complex customer programs with multiple stakeholders.

Responsibilities

• Lead onboarding and training for new customers.
• Monitor adoption, health, and engagement across accounts.
• Collaborate with Product, Engineering, and Support to drive outcomes.
• Define success plans and drive AI-enabled workflow improvements.

Skills

Technical Acumen

AI Expertise

Consultative Discovery

Project Management

Data & Reporting

Customer Engagement

Account Ownership

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success to be the strategic and technical owner for key customer relationships. You will drive onboarding, adoption, and measurable business outcomes by aligning product capabilities with customer goals and AI-enabled workflows.

You’ll partner with Sales, Product, and Support to ensure long-term value, manage health signals, and deliver scalable, repeatable success across the Amer regions.