Senior TAM: AI-Driven Customer Success (EMEA)

remote work; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner, blending relationship management with deep platform knowledge. You will own the customer lifecycle, drive onboarding, adoption, and measurable business outcomes, while partnering with Sales, Product, and Support to ensure long-term value.

You’ll lead with a customer-first mindset, map processes to ClickUp solutions, and drive AI-enabled workflows that improve productivity and outcomes

Qualifications

• Deep understanding of platform capabilities, automation logic, integrations, and AI agents.
• Familiar with generative AI concepts, prompt design, and automation frameworks.
• Structured discovery to map customer needs into ClickUp solutions.

Responsibilities

• Lead onboarding, solution design, and training for new customers.
• Monitor adoption, engagement, and health; drive renewals and expansion.
• Map workflows, identify optimizations, and design scalable templates; drive AI enablement.

Skills

Technical Acumen

AI Expertise

Consultative Discovery

Project & Program Mgmt

Data & Reporting

Customer Engagement

Account Ownership

Collaboration & Influence

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner, blending relationship management with deep platform knowledge. You will own the customer lifecycle, drive onboarding, adoption, and measurable business outcomes, while partnering with Sales, Product, and Support to ensure long-term value.

You’ll lead with a customer-first mindset, map processes to ClickUp solutions, and drive AI-enabled workflows that improve productivity and outcomes