Senior Technical Account Manager, Customer Success (Remote)

ClickUp; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor, blending relationship management with deep platform knowledge. You will own onboarding, drive adoption, and guide customers to realize measurable business value through ClickUp and AI features.

You will lead discovery sessions, map current-state processes, and design scalable workflows while enabling customers with AI capabilities and governance.

Qualifications

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
• Familiar with generative AI concepts, prompt design, and automation frameworks.
• Exceptional workflow analysis and structured discovery to map customer needs into ClickUp.

Responsibilities

• Lead onboarding and implementation of ClickUp for new customers.
• Manage account health, adoption, and stakeholder engagement.
• Map workflows via the IER framework and design scalable templates.
• Drive AI enablement and deployment of agents tied to customer use cases.
• Support renewals, expansions, and AI upsells with data-driven insights.
• Collaborate cross-functionally with Product, Engineering, and Support to align outcomes.

Skills

Technical Acumen

AI Expertise

Consultative Discovery

Project Management

Data and Reporting

Customer Engagement

Account Ownership

Collaboration and Influence

Tools

ClickUp Platform

AI Agent

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor, blending relationship management with deep platform knowledge. You will own onboarding, drive adoption, and guide customers to realize measurable business value through ClickUp and AI features.

You will lead discovery sessions, map current-state processes, and design scalable workflows while enabling customers with AI capabilities and governance.