Senior Technical Account Manager - Strategic Services (Fully Remote)

ClickUp; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

ClickUp is seeking an experienced enterprise Customer Success professional to own the full post-sales lifecycle for large accounts. You will lead onboarding, implementation, and adoption planning while leveraging ClickUp's AI-powered workflows to simplify complex processes.

You will monitor account health, identify risks, and proactively drive expansion and renewals to maximize customer value. The role emphasizes cross-functional collaboration, seeking someone with 5+ years in customer-facing

Qualifications

• 5+ years in customer-facing SaaS roles with 2+ years on work management platforms.
• Hands-on experience building AI-powered workflows, agents, or automations.
• Strong project management and cross-functional collaboration skills.

Responsabilités

• Own the full post-sales lifecycle for enterprise accounts, from onboarding to renewal.
• Lead end-to-end onboarding, implementation, and adoption planning.
• Monitor account health, identify risks, and drive expansion and renewals.

Connaissances

Customer success

SaaS

Relationship management

AI workflows

Project management

Outils

ClickUp

Description du poste

• Own the full post-sales customer lifecycle for enterprise accounts.
• Combine relationship management with deep ClickUp platform knowledge.

Core Responsibilities:

• Lead end-to-end onboarding, implementation, and adoption planning.
• Simplify complex processes and drive AI-powered workflow automation.
• Monitor account health, identify risks, and drive expansion and renewals.

Qualifications & Skills:

• 5+ years in customer-facing SaaS roles with 2+ years on work management platforms.
• Hands-on experience building AI-powered workflows, agents, or automations.
• Strong project management and cross-functional collaboration skills.

What Sets You Apart:

• Experience implementing or selling against project management platforms.
• Built AI solutions that teams actually run on.
• Carried renewal or expansion numbers and tied technical value to commercial outcomes.

ClickUp

ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.