Strategic Customer Success Manager - Remote, AI-Driven Growth

ClickTime; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

ClickTime is seeking a Senior Customer Success Manager in the United States to own strategic customer relationships and drive renewals and expansion across a B2B SaaS portfolio. You’ll articulate business value, build forward-looking account strategies, and leverage AI signals to prioritize high-impact work while collaborating with internal teams to scale outcomes.

You will travel about 20% of the time for customer meetings, team gatherings, and company events, supporting retention and growth in

Qualifications

• Executive Presence with senior stakeholders and high-stakes conversations.
• Value-oriented mindset: link product usage to business outcomes.
• Proven track record owning a B2B SaaS portfolio with retention and growth.
• Comfort operating in an AI-enabled environment and adapting to new tools.
• Familiarity with ERP, time tracking, workforce management, or similar back-office software a plus.
• Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth.

Responsibilities

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR).
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders.
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early.
• Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed.
• Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows.
• Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events.

Skills

Executive Presence

Value‑Oriented

B2B SaaS

AI‑enabled environment

ERP knowledge

Upsell/Cross-sell

Job description

ClickTime is seeking a Senior Customer Success Manager in the United States to own strategic customer relationships and drive renewals and expansion across a B2B SaaS portfolio. You’ll articulate business value, build forward-looking account strategies, and leverage AI signals to prioritize high-impact work while collaborating with internal teams to scale outcomes.

You will travel about 20% of the time for customer meetings, team gatherings, and company events, supporting retention and growth in