Strategic Technical Account Manager, AI & Adoption

ClickUp; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

16” MacBook Pro

Moving Expenses

$200/mo commuter benefits

Team lunches each week

401(k) match up to 2%

Unlimited snacks, kombucha, and cold-b

Health insurance

Dental insurance

ClickUp swag

Teammate recognition rewards

Flexible PTO

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success to serve as a strategic partner and trusted advisor. You will blend relationship management with deep product knowledge to drive adoption, value, and measurable outcomes across your customer portfolio.

You will lead onboarding, design scalable workflows, and enable customers with AI features, while coordinating with Sales, Product, and Support to ensure long-term success and renewals.

Qualifications

• Proven ability to drive adoption and value across large customer portfolios.
• Strong analytical and consultative discovery skills.
• Deep understanding of ClickUp capabilities and integrations.

Responsibilities

• Lead onboarding and success plans to ensure initial and ongoing value.
• Manage account health, stakeholder alignment, and retention strategies.
• Design scalable workflows and AI-enabled solutions for customers.
• Partner with Product, Sales and Support to align outcomes and renewals.

Skills

Executive presence

Customer success

Relationship management

Solution strategy

Technical enablement

AI and automation

Workflow design

Adoption planning

Change management

Cross-functional collaboration

Tools

ClickUp Platform

AI features

Automation tooling

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success to serve as a strategic partner and trusted advisor. You will blend relationship management with deep product knowledge to drive adoption, value, and measurable outcomes across your customer portfolio.

You will lead onboarding, design scalable workflows, and enable customers with AI features, while coordinating with Sales, Product, and Support to ensure long-term success and renewals.