Senior AI Platform Support Engineer (Remote)

LangChain; Austin (TX); On-site; USD 130,000 - 195,000; Full time

Job summary

A technology company is seeking a Technical Support Engineer to enhance customer support for technical users in AI and infrastructure. This role involves diagnosing technical issues, collaborating with teams to resolve bugs, and mentoring other engineers. Successful candidates will have over four years of experience in technical support, strong troubleshooting skills, programming knowledge in Python, and hands-on experience with Kubernetes and Docker. The position is remote and requires work in Central or Pacific time zone.

Qualifications

• 4+ years in technical support or solutions engineering roles in B2B environments.
• Expert troubleshooting skills across distributed systems.
• Programming experience with Python; TypeScript experience is a bonus.
• Comfort with logs, traces, and metrics.

Responsibilities

• Act as the primary escalation point for technical inquiries.
• Collaborate with cross-functional teams to resolve customer issues.
• Mentor and coach other support engineers.
• Improve documentation and knowledge articles.

Skills

Troubleshooting skills across APIs

Programming experience with Python

Hands-on knowledge of Kubernetes

Hands-on knowledge of Docker

Experience with Datadog

Experience supporting enterprise customers

Bias for clarity and continuous improvement

Tools

Kubernetes

Docker

Datadog

OpenTelemetry

Job description

A technology company is seeking a Technical Support Engineer to enhance customer support for technical users in AI and infrastructure. This role involves diagnosing technical issues, collaborating with teams to resolve bugs, and mentoring other engineers. Successful candidates will have over four years of experience in technical support, strong troubleshooting skills, programming knowledge in Python, and hands-on experience with Kubernetes and Docker. The position is remote and requires work in Central or Pacific time zone.