Remote Technical Support Engineer — AI Platform & Observability

LangChain; Seattle (WA); Remote; USD 130,000 - 195,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Life insurance

Job summary

A leading AI solutions company is seeking a Technical Support Engineer to enhance customer support for technical users, including AI engineers and infrastructure architects. You will help debug complex production applications, collaborate with engineering teams, and develop internal tools for improved diagnostics. The position offers remote work flexibility with competitive compensation ranging from $130,000 to $195,000, depending on experience and location.

Qualifications

• 4+ years in technical support or solutions engineering in B2B environments.
• Experience troubleshooting issues in cloud-native stacks and distributed systems.
• Comfort working with logs, traces, and metrics.

Responsibilities

• Serve as the go-to point for technical support inquiries and issue diagnosis.
• Work with teams to resolve bugs and advocate for customer needs.
• Mentor support engineers and refine internal tooling for issue triage.

Skills

Technical support experience

Expert troubleshooting across APIs

Programming with Python

Hands-on knowledge of Kubernetes

Cloud-native stack experience

Tools

Datadog

OpenTelemetry

Docker

Job description

A leading AI solutions company is seeking a Technical Support Engineer to enhance customer support for technical users, including AI engineers and infrastructure architects. You will help debug complex production applications, collaborate with engineering teams, and develop internal tools for improved diagnostics. The position offers remote work flexibility with competitive compensation ranging from $130,000 to $195,000, depending on experience and location.