Remote Technical Support Engineer – AI Security Platform

Isc2 Eastbay Chapter; Hawaii; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous home office stipend

Comprehensive Health & Wellness Benefits

Unlimited and flexible time off

Commitment to learning and development

Diversity, Equity, and Inclusion initiatives

Job summary

A leading cybersecurity firm in the United States, Hawaii, is seeking a Technical Support Engineer for their Customer Success team. The successful candidate will provide high-quality technical support to customers, troubleshoot product issues, and collaborate with various internal teams. This role promotes a culture of ownership and requires strong communication skills and experience with enterprise-level support. It offers the perks of being fully remote, comprehensive health benefits, and a commitment to learning and development.

Qualifications

• 3+ years of experience in a Support Engineering role, working with global enterprise customers.
• Background in Cybersecurity, MLOps, or Data Science is preferred.
• Understanding of GenAI security is a plus.

Responsibilities

• Provide responsive, high-quality technical support to customers throughout their lifecycle.
• Troubleshoot, investigate, and resolve product issues.
• Collaborate with Engineering on bug fixes.
• Contribute to internal and external knowledge bases.

Skills

Grace under pressure

Proactive decision-making

Excellent communication

Experience with global enterprise customers

Tools

GitHub

Docker

Kubernetes

Zendesk

Jira

Python

Azure

AWS

GCP

Job description

A leading cybersecurity firm in the United States, Hawaii, is seeking a Technical Support Engineer for their Customer Success team. The successful candidate will provide high-quality technical support to customers, troubleshoot product issues, and collaborate with various internal teams. This role promotes a culture of ownership and requires strong communication skills and experience with enterprise-level support. It offers the perks of being fully remote, comprehensive health benefits, and a commitment to learning and development.