Senior AI Platform Support Engineer (Remote)

LangChain; Los Angeles (CA); On-site; USD 130,000 - 195,000; Full time

Job summary

A leading technology firm is seeking a Technical Support Engineer in Los Angeles to enhance customer support for technical users including AI engineers. The role involves diagnosing customer issues, working closely with product teams, and mentoring support engineers. Required qualifications include 4+ years in technical support or solutions engineering, proficiency in Python, and experience with Kubernetes and Docker. This position offers a remote work environment within Central or Pacific time zones, with a salary range of $130,000 to $195,000.

Qualifications

• 4+ years in technical support, solutions engineering, or SRE roles.
• Expert troubleshooting across APIs, SDKs, and distributed systems.
• Hands-on experience with Kubernetes and Docker.

Responsibilities

• Diagnosing issues across customer setups and products.
• Partnering with Engineering to resolve bugs.
• Mentoring and coaching support engineers.

Skills

Technical support experience

Troubleshooting APIs

Python programming

Kubernetes knowledge

Docker experience

Cloud-native stack familiarity

Communication skills

Tools

Datadog

OpenTelemetry

Job description

A leading technology firm is seeking a Technical Support Engineer in Los Angeles to enhance customer support for technical users including AI engineers. The role involves diagnosing customer issues, working closely with product teams, and mentoring support engineers. Required qualifications include 4+ years in technical support or solutions engineering, proficiency in Python, and experience with Kubernetes and Docker. This position offers a remote work environment within Central or Pacific time zones, with a salary range of $130,000 to $195,000.