Remote Technical Support Specialist — AI & Helpdesk

ilkdeneme; California (MO); Hybrid; USD 42,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation rate

Job summary

A growing remote company is seeking a Technical Support Representative to provide exceptional customer support via email, chat, and video calls. You will troubleshoot issues, enhance AI support responses, and assist in product testing. This role is fully remote, with flexible hours operating on Pacific Time. Excellent communication and a customer-first attitude are essential. Great opportunity for individuals passionate about customer service and technology.

Qualifications

• Ability to work independently and make informed decisions.
• Focus on clarity and empathy in customer interactions.

Responsibilities

• Provide high-quality support via email, live chat, and video calls.
• Troubleshoot technical issues and guide customers.
• Monitor and improve AI-generated support responses.
• Update help center articles and self-service resources.
• Assist in testing new product features.

Skills

Excellent written and spoken English communication

Analytical and problem-solving skills

Customer-first attitude

Technical proficiency in learning software tools

Experience with AI support systems (bonus)

Job description

A growing remote company is seeking a Technical Support Representative to provide exceptional customer support via email, chat, and video calls. You will troubleshoot issues, enhance AI support responses, and assist in product testing. This role is fully remote, with flexible hours operating on Pacific Time. Excellent communication and a customer-first attitude are essential. Great opportunity for individuals passionate about customer service and technology.