AI Platform Support Engineer

HappyRobot; San Francisco (CA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Job summary

HappyRobot is building AI-driven infrastructure that orchestrates enterprise-scale AI workforces. As a Customer Support Engineer, you’ll be on the front lines, triaging issues, debugging problems, and ensuring customers get the most from our platform.

This hybrid role blends technical support with customer engineering, involving quick solutions and close collaboration with engineering and product teams. You’ll also apply prompt engineering to fine-tune AI workers in real workflows.

Qualifications

• Excellent written and verbal communication in English.
• Strong triage, prioritization and independent problem solving under deadlines.
• Curiosity and adaptability to learn customer workflows quickly.

Responsibilities

• Triage issues for customers and rapidly diagnose root causes.
• Design and test quick, effective solutions and collaborate with engineering.
• Apply prompt engineering to fine-tune AI workers for real workflows.
• Grow into a senior customer engineering or product-facing role over time.

Skills

Python

React

TypeScript

Node.js

APIs

Cloud deployments

LLM prompting

Debugging

Job description

HappyRobot is building AI-driven infrastructure that orchestrates enterprise-scale AI workforces. As a Customer Support Engineer, you’ll be on the front lines, triaging issues, debugging problems, and ensuring customers get the most from our platform.

This hybrid role blends technical support with customer engineering, involving quick solutions and close collaboration with engineering and product teams. You’ll also apply prompt engineering to fine-tune AI workers in real workflows.