Remote Technical Support Engineer for AI Platforms

LangChain; California (MO); Remote; USD 130,000 - 195,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Life insurance

Job summary

A leading AI technology firm is seeking a Technical Support Engineer to enhance customer support for technical users. The role involves diagnosing issues with AI applications, collaborating with engineering teams, and leading support incident reviews. Applicants should have over 4 years of experience in technical support, strong API troubleshooting skills, and familiarity with Python and container technologies like Kubernetes. This is a remote position that requires presence in the Central or Eastern time zone.

Qualifications

• 4+ years in technical support or solutions engineering in B2B environments.
• Expert troubleshooting skills across APIs and SDKs.
• Programming experience with Python and TypeScript is a bonus.

Responsibilities

• Diagnose issues across customer setup and LangChain products.
• Work with engineering and product teams to resolve bugs.
• Lead post-mortems for critical incidents.

Skills

Technical support experience

Troubleshooting APIs

Python programming

Kubernetes knowledge

Docker experience

Cloud-native stacks

Tools

Datadog

OpenTelemetry

Job description

A leading AI technology firm is seeking a Technical Support Engineer to enhance customer support for technical users. The role involves diagnosing issues with AI applications, collaborating with engineering teams, and leading support incident reviews. Applicants should have over 4 years of experience in technical support, strong API troubleshooting skills, and familiarity with Python and container technologies like Kubernetes. This is a remote position that requires presence in the Central or Eastern time zone.