Senior AI Platform Support Engineer

OpenAI; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading AI research company seeks a Senior Support Engineer to provide technical guidance to strategic enterprise accounts. The role involves solving complex problems, leading incident responses, and enhancing support operations through automation. Candidates should have a Computer Science degree and extensive experience in technical operations. Located in California, this position offers a hybrid work arrangement with relocation assistance for new hires and a focus on improving customer experience through AI-driven solutions.

Qualifications

• 8+ years in technical operations roles (SRE/NOC).
• Hands-on experience with metrics, logging, and tracing.
• Experience leading incident response for outages.

Responsibilities

• Provide technical support for enterprise accounts.
• Design and refine incident response processes.
• Analyze operational metrics for continuous improvement.

Skills

Technical operations experience

Troubleshooting complex problems

Scripting skills (e.g., Python)

Communication skills

Knowledge of cloud infrastructure

Education

Bachelor’s degree in Computer Science

Tools

Monitoring systems

Distributed systems

Job description

A leading AI research company seeks a Senior Support Engineer to provide technical guidance to strategic enterprise accounts. The role involves solving complex problems, leading incident responses, and enhancing support operations through automation. Candidates should have a Computer Science degree and extensive experience in technical operations. Located in California, this position offers a hybrid work arrangement with relocation assistance for new hires and a focus on improving customer experience through AI-driven solutions.