Remote Technical Support Engineer — AI Platform & Observability

LangChain; Cincinnati (OH); Remote; USD 130,000 - 195,000; Full time

Benefits offered by this job

Flexible vacation

401(k) plan

Life insurance

Job summary

A leading AI solutions provider is looking for a Technical Support Engineer to enhance customer support for technical users. In this remote role, you will resolve production issues, improve observability, and lead documentation efforts. Candidates should have 4+ years of experience in technical support, excellent troubleshooting skills, and programming expertise in Python. Competitive compensation includes benefits and equity, with an annual salary range of $130,000 - $195,000.

Qualifications

• 4+ years in technical support or solutions engineering roles in B2B environments.
• Comfort working with logs, traces, and metrics in Datadog.
• Bonus if you have TypeScript experience.

Responsibilities

• Be the go-to escalation point for technical support inquiries.
• Work directly with teams to resolve bugs and advocate for customer needs.
• Mentor and coach other support engineers.

Skills

Expert troubleshooting skills across APIs, SDKs, distributed systems

Programming experience with Python

Hands‑on knowledge of Kubernetes and Docker

Experience supporting enterprise customers

A bias for clarity

Job description

A leading AI solutions provider is looking for a Technical Support Engineer to enhance customer support for technical users. In this remote role, you will resolve production issues, improve observability, and lead documentation efforts. Candidates should have 4+ years of experience in technical support, excellent troubleshooting skills, and programming expertise in Python. Competitive compensation includes benefits and equity, with an annual salary range of $130,000 - $195,000.