AI Support Engineer — Fast-Paced AI Startup

Cognition; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A tech startup in San Francisco is seeking an AI Support Engineer to address customer issues related to AI-powered tools. You will be the first responder to technical problems and collaborate with engineering teams to resolve them. The ideal candidate has a Bachelor's degree in Computer Science and 2+ years in a technical role, with skills in Docker, Kubernetes, and programming languages like Python and Java. Strong organizational and problem-solving abilities are essential in this fast-paced environment.

Qualifications

• 2+ years working in a technical role.
• Knowledge of distributed computing and container orchestration.
• Strong problem-solving skills in a dynamic environment.

Responsibilities

• First line of response to any customer issues.
• Responsible for escalation and education on solutions.
• Document learnings and distribute knowledge effectively.
• Conduct product testing and automate parts of QA process.

Skills

Customer friendliness

Problem-solving

Organizational skills

Education

Bachelor's or higher degree in Computer Science

Tools

Docker

Kubernetes

Python

Java

Go

Job description

A tech startup in San Francisco is seeking an AI Support Engineer to address customer issues related to AI-powered tools. You will be the first responder to technical problems and collaborate with engineering teams to resolve them. The ideal candidate has a Bachelor's degree in Computer Science and 2+ years in a technical role, with skills in Docker, Kubernetes, and programming languages like Python and Java. Strong organizational and problem-solving abilities are essential in this fast-paced environment.