AI-Driven CRM Account Executive — Enterprise Growth

ServiceNow; Santa Clara (CA); Hybrid; USD 131,000 - 191,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a CRM Prime Account Executive in Santa Clara to lead strategic CRM opportunities and drive measurable business outcomes. You will engage executives, present solutions, and guide customers through value-based discussions to unlock growth.

You will collaborate with a broad team, conduct discovery, and demonstrate our CRM capabilities through demos and compelling use cases. The role emphasizes travel flexibility, quota attainment, and a strong focus on customer success.

Qualifications

• 10+ years of sales experience in software or solutions sales
• Proven ability to establish trusted relationships with clients and cross-functional teams
• Experience producing new business, negotiating deals, and maintaining C-level relationships
• Track record of high quota attainment and hitting annual targets
• Experience leveraging AI in work processes, decision-making, or problem-solving
• Experience promoting a customer success focus in a team environment
• Willingness to travel up to 50%

Responsibilities

• Sell to line of business owners across Call center, customer service, field operations, Revenue Operations, and Sales
• Build relationships with executives and decision makers, understanding CRM priorities and purchase processes
• Develop account and territory plans to identify priority customers and growth opportunities
• Oversee client relationship mapping and lead across a broad virtual team
• Be a trusted advisor to customers on how ServiceNow CRM can achieve business goals
• Conduct Customer Business Reviews to understand use cases, adoption, and expansion opportunities

Skills

Sales experience

Relationship management

Negotiation

Quota attainment

AI in sales

Team collaboration

Willing to travel

Job description

ServiceNow is seeking a CRM Prime Account Executive in Santa Clara to lead strategic CRM opportunities and drive measurable business outcomes. You will engage executives, present solutions, and guide customers through value-based discussions to unlock growth.

You will collaborate with a broad team, conduct discovery, and demonstrate our CRM capabilities through demos and compelling use cases. The role emphasizes travel flexibility, quota attainment, and a strong focus on customer success.