Senior Administrative Relationship Manager

EY; Las Vegas (NV); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking an Administrative Relationship Manager to build and sustain long-term partnerships with Partners, Principals, Managing Directors and Directors across the organization. The role demands strategic thinking, strong communication, and the ability to work with nearshore and onshore teams to deliver administrative excellence.

You’ll manage daily relationships, monitor service quality, and drive process improvements while ensuring compliance with EY's policies and procedures.

Qualifications

• Bachelor’s degree in related discipline or equivalent work experience.
• 6-8 years of relevant experience.
• Experience with MS Office, dashboards, and reporting metrics.

Responsibilities

• Build and maintain relationships with 450+ PPMDDs and understand their admin support needs.
• Act as the main contact with PPMDDs and coordinate with local management.
• Identify and address potential quality issues or risks proactively.
• Support challenging or out-of-scope requests and escalations when needed.
• Develop strategies to improve administrative processes and efficiency.
• Ensure compliance with company policies in all interactions.
• Plan and execute projects requiring administrative support.

Skills

Stakeholder management

Communication

Presentation

Negotiation

Problem solving

Project management

Multitasking

Education

Bachelor’s degree

Tools

MS Excel

Dashboards

Job description

EY is seeking an Administrative Relationship Manager to build and sustain long-term partnerships with Partners, Principals, Managing Directors and Directors across the organization. The role demands strategic thinking, strong communication, and the ability to work with nearshore and onshore teams to deliver administrative excellence.

You’ll manage daily relationships, monitor service quality, and drive process improvements while ensuring compliance with EY's policies and procedures.